Introduction
At Quality OZ, we are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (“Privacy Act”) and in accordance with other applicable privacy laws.
Quality OZ provides services which allow you to purchase goods and services (including on behalf of third party merchants) via our website (www.qualityoz.com.au) or app (collectively, the “Sites”) (collectively, the “Services”).
This document explains how we collect, use, disclose and protect your personal information (“Your Information”) and is referred to as our Privacy Policy.
This Privacy Policy applies to all personal information collected by us, including personal information collected or submitted through our Sites.
We take privacy very seriously and are committed to the protection of your privacy. By providing Your Information to us, you understand we will handle and treat Your Information in accordance with the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not submit any personal information to us.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes information you provide to us directly, such as your name, email address, phone number, and any other details you may provide when contacting us or signing up for our newsletter.
- Usage Data: This includes information about how you interact with our Website, such as your IP address, browser type, pages visited, and the time spent on each page.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us understand how you use our Website and improve our services.
- Additional Information: Any additional information relating to you that you provide to us directly or indirectly through the use of our Sites or online presence.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our website and services.
- To communicate with you, including responding to your inquiries and sending you updates or promotional materials.
- To analyze and understand usage patterns to enhance user experience.
- To comply with legal obligations and enforce our terms of service.
How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or other business reorganization, your information may be transferred as part of the transaction.
We may disclose Your Information to third parties we engage in order to assist us in providing our Services to you or to administer our relationships with shareholders, including suppliers, merchants, distributors and service providers such as those providing the payment gateway, website engagement, marketing, fraud prevention, data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, intermediaries who provide you or facilitate Third Party Offers, and market research.
Data Security
While we take reasonable steps to protect Your Information, no website, internet connection or transmission, computer system or wireless connection is completely secure and we cannot guarantee or provide assurances regarding the security of transmission of information you communicate to us online or the integrity of transmission over the internet. Any information which you transmit to us online is at your own risk.
Your Rights and Choices
Under Australian privacy law, you have certain rights regarding your personal information. These rights include:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to our Privacy Policy
We may amend this privacy policy from time to time, with or without notice to you. The changes will be effective immediately upon being made public on our Sites. We also try to let you know about major changes to our Privacy Policy (for example by putting up a notice on our Sites). We recommend that you visit our Sites regularly to keep up to date with any changes.
Correction of Personal Information
We will take reasonable steps to ensure that Your Information we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of that information largely depends on the information you provide. We recommend that you:
- let us know if there are any errors in Your Information; and
- keep us up to date with changes to Your Information such as your name, address and telephone number.
If you believe that any of Your Information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct Your Information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with Your Information about the requested correction.
Deletion of Your Information
In some instances, you may request that we delete some or all of Your Information. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations. If you ask to delete information which we are permitted by law or have compelling legitimate interests to keep, we may not be able to fully meet your request.
Queries and complaints
If you have a question or want to make a complaint about how we handle Your Information, please contact us at any time using the details below and provide details of the incident so we can investigate it.
Contact Us
We can be contacted via:
Email: contact@qualityoz.com.au
Address: 1 Haussman Court, Meadowbrook 4131 QLD
Thank you for visiting qualityoz.com.au Your privacy is important to us, and we are committed to protecting your personal information.